Q&A

When do I receive my order?

The shipping period varies depending on the type of product.

■ Normal products

Confirm your deposit until shipping 3 to 10 days around (excluding Saturdays, Sundays, and holidays) It has become.

■ Presale products

Delivery time depends on the item and the timing of your order.
Normally, it takes about 5 to 15 days from confirmation of payment to shipping (excluding Saturdays, Sundays, holidays, etc.).

* If you purchase different types of products, please note that they will be shipped after all products are available.

Have you been able to place an order?

If it is displayed in the order history of My Page, it has been completed successfully. We apologize for the inconvenience, but please check there.
If it is not displayed, please also check if you are logged in with a different email address (including erroneous registration).
(* The order history shows the contents at the time of order confirmation.) ）

Please note that the order completion email may not be delivered depending on the incorrect registration of the member's e-mail address or the security settings of the e-mail software, so whether or not the e-mail is received is not strictly proof that the order has been successfully completed.

Can I check my order?

You can check your order completion email, or if you have an account, you can check the status of your order from "Menu→", "Login", → "Order History".

I can't receive an email.

Email of our store, such as order reception email and shipping email, [ Wondernoahofficial@gmail.com We will send from].

If domain rejection is set, please remove the designation of @ gmail.com.
In addition, please confirm that there may be a case of being distributed to Junk Mail folder by setting of the terminal.

In addition, if you use "domain designation reception" or "spoofing email rejection setting" of mobile email address, you may not receive an email.
Thank you for your help, but please confirm your settings and add our email address to your permission address.

Tracking number is not reflected.

Due to the fact that our warehouse is located overseas and passes through customs, it may take some time to reflect the slip number.

It will be reflected in about 1~5 days from the shipping notification, so please wait for a while.

I want to change the shipping address.

If you would like to change your shipping address, please contact us as soon as possible.

From the official LINE "Contact Us"

"Customers after ordering" → "Delivery" → "I want to change the delivery address"

We will accept from the

However, please note that a separate shipping fee may be incurred if you change the delivery address after the order is confirmed.

In addition, we cannot accept changes in address after the delivery notice, so please make your own arrangements from the tracking number we send.

I received an email that it was out of stock after my order was confirmed.

Since we receive orders from many customers at the same time, even though we have placed an order, in rare cases the product may be sold out due to a mistake and we may not be able to deliver it.

In addition, there are not a few cases where unexpected product defects are discovered at the time of shipment, etc., and replacement inventory cannot be prepared.

We apologize for the inconvenience and thank you for your understanding.

What should I do if I was away for a long time and couldn't receive it?

If the delivery company's pick-up deadline has passed, it will be returned to us. In that case, we do not accept re-sent, so please make sure that you can pick it up before ordering.

About the color design of the product

The image of the product is posted as close to the actual product as possible. For color and design, please be sure to check the image on the product page.

* Depending on the settings of the customer's monitor, there may be a difference in color.

Can I specify the date and time?

I am very sorry, but I cannot specify the date and time.

The size did not fit, but is it possible to return and exchange?

I'm sorry. Only if the item itself is defective or defective will be returned or refunded.
If you have any questions in size, please contact us from "inquiry" → "question about product" of official LINE before purchase.

Can I do cooling off?

"Cooling-off" is a system that applies to door-to-door sales. Cooling-off is not mandatory for mail order sales.
The cooling-off system does not apply to our online sales because it is a mail-order sale that can be accessed by the customer, judged by the customer's will before ordering, and can grasp and confirm the details of the purchase.

Can you issue a receipt?

We have not issued a separate receipt. For documents available as receipts, please check each payment method item below.

・ Credit card payment

We use the "use statement" issued by each credit card company as an alternative to the receipt.
(We cannot issue receipts because credit card companies charge the customer. ）

· QR payment

We will not be able to issue a receipt, so please be forewarned.

I forgot to use the coupon. Is it okay to apply after purchase?

We are very sorry, but we cannot use the coupon after purchase.

Please use it for your next purchase.